Contact us

We answer every message from a real person. Typical response time is one to two business days.

Product support

Questions about audits, findings, cleanup tasks or your account.

support@mytrace.fyi

Privacy and data requests

Access, correction or deletion of your data. You can also delete everything yourself from Settings.

privacy@mytrace.fyi

Billing and refunds

Payment issues, receipts, and refund requests under our refund policy.

billing@mytrace.fyi

Please note

We cannot audit, investigate or provide information about anyone other than the person making the request. Requests to look up a third party will be declined.